Stratford-upon-Avon Butterfly Farm Terms & Conditions - Updated 5 February 2021

The website  www.tropicalbutterflypupae.com is owned and operated by Stratford-upon-Avon Butterfly Farm Ltd, Swan's Nest Lane, Stratford-upon-Avon Warwickshire, CV37 7LS Tel: 01789 299288 email: sales@butterflyfarm.co.uk

In the event of any complaint please direct it to The General Manger to either the postal or email address above.
Company Registration Number:1859632
VAT No.GB422957834

 

Terms of Trade Prices

All prices are in £ sterling.
Stratford-upon-Avon Butterfly Farm Ltd. reserves the right to change any or all stated prices as a result of currency fluctuations.

VAT is charged at standard rate to all UK customers and to EU costumers there is no VAT to pay.

 

Tropical Pupae Cancellation Policy

If a customer wishes to cancel their pupae order it is important that advance notice of at least 72 hours is given before the shipping date, allowing the butterfly farm time to resell the pupae.

Pupae orders must be cancelled over the phone, Mon - Sun, Tel: 01789 299288 or via email sales@butterflyfarm.co.uk. The customer will receive an email of cancellation.

Under this policy cancellations under 72 hours of the shipping date will be considered but does not guarantee cancellation. The customer will receive an email confirming if the cancellation was possible.

An order cannot be cancelled if the order has already been shipped, the customer will be invoiced for the order. Refunds will not be issued if the order was prepaid.

By placing an order, customers agree to Stratford-upon-Avon Butterfly Farms cancellation policy for tropical pupae.

During COVID-19 pandemic advance notice of at least 1 week for all orders and cancellations is required. Orders will be made specifically for each customer and once they leave the supplier we will not be able to cancel them.

 

Pupae

Availability cannot be guaranteed for any given species at any given time. Should we be unable to deliver a particular species we will include a suitable substitute unless otherwise directed.

All pupae are quality checked during packing and despatched in A1 condition.

Any claims for losses or damage in transit must be sent within 24 hours of arrival.

After this time no claims will be permitted.

The minimum number of pupae per shipment is 50 for UK and 100 for international parcels.

Any orders under this will be subject to a handling charge of £6.00 (UK) /£25.00 (International).

To avoid extra charges and to save on delivery costs we recommend double order every 2 weeks.

 

Courier Charge

All UK shipments are dispatched with APC before 16.00 unless APC before 12:00
or Royal Mail Special Delivery are specifically requested.

APC before 16:00 £8.00
APC before 12:00 £11.00
RM Special Delivery £11.00

All international shipments are dispatched with UPS or FedEx

UPS/FedEx Europe at cost.

 

Payment

1) Credit Card-All new customers must pay with Credit Card.

2) By telegraphic transfer in £ sterling to:

Stratford-upon-Avon Butterfly Farm Ltd.
Bank of Scotland
West End Office
14/16 Cockspur Street
London
SW1Y 5BL
Sort Code 12-11-03
Account Number 00742452
Swift BIC BOFSGB21238
IBAN GB58 BOFS 1211 0300 7424 52

3) www.tropicalbutterflypupae.com-payment with Credit Card or PayPal.

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